Author Victoria Roder joins us today. She touches on a subject dear to our hearts--customer service, or lack thereof--with a sarcasm to rival us. Please give her a warm welcome.
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Is it just me, or does anyone else notice how the work ethics have changed? Do you remember a few years ago when customers where cordially greeted by the cashiers, baggers, stockers, and anyone else working in a store? Now, if you work in a store don't come unglued, there are still very efficient and helpful workers, but instead of the norm it is the exception. When I shop with my sister Tammy, if the cashier or waitress doesn't greet us, she'll say, "Hello, my name is Tammy and I'll be your customer today."
When I stand at the register, it drives me crazy when two employees working together, continue to gossip about their boss or other employees that they work with. Helloooo, I speak English and I can hear you. I want to jump on the conveyor belt and yell, "quit talking and move your lily white a..!" How can a young, exuberant person move slower than a convicted killer on their dead-man's walk to the lethal injection? Come on already, the ninety-year-old greeter at the door moved faster.
I spent many years as a waitress and I have been a manager at several different types of businesses and service industries. I am here to tell you that good help is hard to find. I've heard every excuse you can imagine for coming in late, leaving early, or missing work. One employee I supervised called in and said she'd be late because she was a little dizzy. I bit my tongue and thought, how was that different than any other day she came to work?
The most memorable excuse I ever got for a part-time person to leave work early was that she needed to wash her husband's underwear. What? Thank God I can control my sarcasm once in awhile, because, many questions raced through my head. The woman only worked three hours a day. Couldn't she get his underwear washed sometime in the other 21 hours? Does the poor man only have one pair of underwear? Does she have the time consuming task of taking his underwear to the river to beat them clean on a rock? I thought about buying her husband a few extra pair of undies, but then she'd never be at work. She'd be too busy following her husband around to find out who the hell sent him underwear.
Do you have something that drives you crazy about workers or fellow employees? Feel free to share, just don't share their name!
Victoria Roder is the author of paranormal romance The Dream House Visions and Nightmares rated BEST BOOK by The Long and Short of It Reviews. The truth can be more frightening than a nightmare. Murder, mystery and age-old revenge. Available at Amazon.
The cover for her action thriller, Bolt Action was just featured on Today.com in an article about book covers changing from bodice-rippers to butt-kicking babes. If you have time, check it out. The paperback is available at www.champagnebooks.com. Guns, Harleys, attitude, a serial killer, and sexual tension Bolt Action offers it all. Check out the butt-kicking video on YouTube.
Coming soon to Wild Child Publishing, children's chapter book The Curse of King Ramesses II and from Vinspire Publishing a picture book entitled What if a Zebra had Triangles? Please feel to drop by her website.